Accessibility Standard for Customer Service

Lice Squad.com is committed to excellence in serving all customers including persons with disabilities.

Assistive Devices:
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers while accessing our goods or services.

Communication:
We will communicate with persons with disabilities in ways that take into account their disability.

Service Animals:
We welcome people with disabilities and their service animals. Service animals are permitted on the parts of our premises that are open to the public.

Support Persons:
A person with a disability who is accompanied by a support person will be permitted to have that person accompany them on our premises.

Training:
Lice Squad.com will provide accessible customer service training to employees, contractors, and volunteers who deal with the public or other third parties on our behalf.

Feedback Process:
Customers who wish to provide feedback on the way Lice Squad.com provides goods or services to persons with disabilities can provide feedback

In person:

• by telephone/TTY
• in writing
• by email or
• by any other communication technology as required

If customers with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the one offered, they may request it.

E-Mail: [email protected]
Phone: 1-888-542-3778
Mail: 12-106 Saunders Rd., Barrie ON  L4N 9A8

Updated October 2016