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All testimonials posted are from real clients. We have been given permission to use their names or organizations. Our policy is to be 100% confidential and we will never post feedback or testimonials without prior written consent. We thank you for your time in letting us know how we are doing. The best compliment that our clients can give us is their referrals to friends and family. We thank you for your trust.
Dawn Mucci, Founder Lice Squad Canada Inc.
Testimonials
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Sarah, Ont. "I just wanted to send a quick note to tell you that your comb is the absolute best lice comb ever made. My daughter and I both battled lice this week and with shoulder length, thick hair, I thought we would never manage with the plastic combs we found at the drug store. The school's head lice nurse mentioned your comb and I bought it immediately. It made a huge difference for us. I am now telling everyone I know about it. Thank you so much!" |
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Sue, Barrie, Ont. “When we got lice a second time, I knew I couldn’t deal with it alone. The first time it had taken us two months to get rid of the problem. Thank heavens for Lice Squad. I called, a consultant came the next day and by the time she left we were all lice and nit free. The Louse Buster is an amazing machine. Thanks for your help.” |
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Beth D., Orillia, Ont. “We received a letter from my daughters’ school to say they had lice in their beautiful long hair. Never having experienced lice before, the Lice Squad was able to calm my hysteria and win over my daughters’ trust. The Louse Buster is a great invention, and it took only an hour for each of my children to get them free of lice and nits. We were glad not to have to use harsh chemicals or spend hours nitpicking.” |
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Rachel: “When my kids arrived at camp, they learned they had lice and I was told to call the Lice Squad. Thanks for saving the day! We were able to get same-day service and get them back to camp fast and lice-free.” |
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Nicole Beauvais-Holt: “Thank you again for seeing us with very little notice. We participated in the Lice Squad Clinic and found the new Louse Buster technology to be great. My son really enjoyed being part of the process when he got to control the timer. We also loved your product and its aroma, which left our hair smelling like a delicious, tropical drink. We felt so much better once we participated in the clinic. Thanks for providing education and really impressive customer service.” |
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"Lice Squad offered me piece of mind and the education that I needed to win the battle against head lice with no nonsense and no pesticides. That is what makes them the best in the head lice removal business.
Gratefully, Nikki"
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Thank you for doing such a great job for Lice Squad. I just wanted to thank you and let you know how fabulous Linda is! She was invaluable to this house, again thank you.
Janice M. of NS. |
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I would like to express my sincere gratitude towards Karin and Lisa. Karin was the first contact person that received my initial call of distress. She promptly called me back and was prepared to provide a consultation the same afternoon. But shortly thereafter, I received a call from her colleague, Lisa, who finished with her client early and was able to come over to our house. Lisa was very friendly and was excellent with the kids. Her calmness and reassurance helped us through the whole lice ordeal. We purchased the "Lice Squad" brand of pesticide free product along with their brand of comb. This comb works better than the original comb "Lice Meister" that I bought the day before. The service and products that I purchased from "Lice Squad" was worth every penny. I would definitely recommend this company to anyone who must deal with head lice.
M.C. from East York |
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I wanted to reach out and thank you and your Lice Squad team for being so professional. Your services were conducted fast, efficiently and left my family with a great deal of knowledge and piece of mind. The experience was so great that I continue to be an advocate for Lice Squad amoung my friends and colleagues. An essential service done with care and convenience. Thanks again!
Todd |
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I just want to let you know that Lisa was an angel in a week that has been very stressful. She was amazing with my children, put my mind at ease, gave me practical advise and a regime that will give me back some of my life.
I am so glad I didn't wait another day and called your company right away. I would highly recommend your organization, and you are fortunate to have an employee like Lisa. Thanks again. Dawn G. |
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Please convey my sincere thanks to Kimberley Cohen, who helped my daughter overcome her anxiety and fears over lice! This is the first time my family and I experienced lice. From the moment Kimberley returned my call I knew my daughter was in the right hands. Over the phone Kimberley’s knowledge and ability to answer all my questions reflects the professionalism of your staff and company.
When Kimberley arrived at my home much to her surprise she was greeted by Vaughan Fire and Ambulance. She quickly called me over the phone to ask if everything was ok and if there was anything she could do to help!! Lice, Fire Fighters, Ambulance what else could go wrong. Kimberley patiently waited in her car until my aunt was taken to hospital to be assessed. I was shaken up and not focused but Kimberley knew what needed to be done. I was constantly on the phone but my 10 year old daughter was very comfortable and rather knowledgeable on the lice situation that would soon be put behind her. This evening I received a call from Kimberley checking up on my aunts condition. I was deeply touched by her thoughtfulness!
Kimberley merits the highest commendation on an excellent job done!!
With sincere thanks - Anna
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There is nothing worse than finding a moving creature on your child’s head. This is what happened this Saturday. I went to the drugstore and paid $35 for a home treatment kit. The comb was useless and I could see I was not getting all the nits. I asked my husband to go on the computer and find some place I could take my daughter to ensure that the lice were eradicated. (We had seen this on a show called “Dirty Jobs”.) He found Lice Squad, and although they were closed on the weekends, I sent an email to them. I received a call within an hour and they set up an appointment for Sunday morning! The woman arrived and set up, she spent a few hours here checking everyone’s heads and then taking care of my daughter’s lice. If we had not found you, we would have been dealing with this for months. As a parent, we want to do the best for our children and I could see that I would have failed in treating her lice myself. What a relief to find your company! I knew a mother was the founder, because only a mother could know how stressful this is and start a company that helps other parents in the same situation. The peace of mind now is worth the cost ten times over.
God Bless you Lice Squad!!
SS |
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Tracy was fantastic. Wonderful with my 5 year old. Very pleasant and patient. My daughter cooperated amazingly considering the time. I was definitely educated. There are so many myths and unknowledgeable professional people out there. It was a great experience, considering the circumstances. Elisa |
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I'm grateful that there is a service like this available. I have had problems with head lice since my kids started school and I can always count on Lice Squad to help me out and the product is fantastic. It makes getting rid of them so much easier, and the comb is a breeze.. Thanks so much for all your help.
SV
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I have been very frustrated this year with lice....my daughters keep getting it and the last time I was told by the daycare that I should get Lice Squad to come in and help me but I figured I would do it....so this time I decided that I couldn’t do it alone because I had gotten it from my kids and that would be way to difficult to do.....So I called up Diane from the Sudbury location and she was wonderful....right away she explained everything for me and made sure I knew what she did I was very pleased with her and me and my 3 kids were done in about an hour and a half, if I would of done it I would of been 5 hours if not more per child...I am very happy with the way she does her work and in the future (I hope I don’t need to) I will be calling her right away she was awesome....thank you Diane you were great. Vanessa
Just wanted to sent a little note to let you know the great experience I had with Diane Ratelle from your Sudbury office. We recently had our first experience with lice. I was very upset to say the least and worried about how to deal with it. I was given Diane's phone number from a friend and she immediately put my mind at ease. When she came to my house it was like my friend had come over to help us out. She kept it light and pleasant and was very good with the kids. I would highly recommend her and although I hope we never have it again ever ever again I would not hesitate to call her. Great service!
Thank you Diane
I wanted to thank you so much for your help with one of my families. Tracey came and spent two days with one of my families and has given them a new lease on life. She was patient, kind and understanding. She has helped build a trust between the community and the school that has never been there before. Thank you so much for Tracey and Lice Squad. You have given this family freedom from a problem that has plagued them for over a decade. I will never forget her kindness. Cathryn Dockstader Principal Peter Secor Junior Public School
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Thank you!!!!!!!!!!!! I received the comb today, Tuesday, October 5/10. I did the treatment on my daughter with the lice kit and then combed through her hair. That comb worked wonderfully. After only a few minutes, combing through and wiping the comb on paper towel, there had to have been about 300 little dark eggs. During the treatment part, we only found two grown lice. I am so happy to have this comb, I will continue to look through and comb to make sure that we get all of the little nightmares!
This comb though is amazing! The combs from drugstores are completely useless, I always just throw them away. Thank you so much for making this a far easier job and for being so quick getting my order to me.
Thank you sincerely,
Susan Sutton
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A few weeks ago, my 8-year-old daughter got lice from one of her friends, but out of sheer stupidity (head in the sand) and ignorance (she had never had lice before), I did not act on it for 10 days and ended up with a HUGE nightmare.
After 5 days of working 5 hours a day with a pathetic nit comb, I surrendered and called your company for help. A really nice lady called Jenny came to our house a couple of days later, and just having someone so calm about lice in the house was a tremendous help to start with. She was professional, fast, effective, and she really made a difference in the lice war!
Our follow-up care continues, but we are definitely on the way to be nit-free.
I sent an email to the parents and teachers of the school my daughter attends telling them my story and urging them to be proactive, preventative, and not to act as stupidly as I had. The greatest shame was not about having lice in the house but my reaction to it.
Nathalie
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All testimonials posted are from real clients. We have been given permission to use their names or organizations. Our policy is to be 100% confidential and we will never post feedback or testimonials without prior written consent. We thank you for your time in letting us know how we are doing. The best compliment that our clients can give us is their referrals to friends and family. We thank you for your trust.
Dawn Mucci, Founder Lice Squad Canada Inc.
I wanted to thank you so much for your help with one of my families. Tracey came and spent two days with one of my families and has given them a new lease on life. She was patient, kind and understanding. She has helped build a trust between the community and the school that has never been there before. Thank you so much for Tracey and Lice Squad. You have given this family freedom from a problem that has plagued them for over a decade. I will never forget her kindness. Cathryn Dockstader Principal Peter Secor Junior Public School
My family resorted to “The Lice Squad” services a couple years ago. We were so thankful to have found you! I am now on the “head check” committee at my daughter’s school (and have been since our own episode). We check every student at the school annually for lice. We just finished our first “re-check” and I found that a few of the children who originally were found to have nits told me their parents treated them with a shampoo, but had not done any nit picking or head checking other than that. Needless to say, we found they were still quite infested. I would like to send home additional information and include your website. You have a lot of really great information available and I think it would be beneficial to parents to visit your site when they are combating this stubborn bug.
Thank you for your help and for the service you are providing! I can only imagine how many families you have saved!!!
Amy
We were impressed with their professionalism and the services they were offering so a decision was made to work with their company on a trial basis for a year. Three years later we are still utilizing their franchise. Their office is prompt in returning calls to school administrators, and following up with home visits. We received excellent feedback from our schools who have seen v ery positive results from the services provided by the LiceSquad.
Bob Cassidy Superintendent of Instruction Waterloo Region District School Board
Dawn, I would like to thank the repesentatives who came to Aurora Montessori School on September 20th. They were 3 very nice women who worked efficiently and the task was done in a matter of 4 hours. They were all patient and understanding with the students and did their best to make them feel comfortable. It was a positive experience for everyone.
Thank you Sandra Patterson Vice Principal Aurora Montessori School
Dear Janine,
Just a note to say thank you for all your efforts in helping us with our camp day. I know it was little tough with all those kids with the head lice. It was quite disturbing to all of us, but 18 kids was just too much to handle for the camp. You did an excellent job. Thank you so m uch for everything. We will be keeping in touch.
Sincerely Karen Sobierajski Camp Co-ordinator
I highly recommend Ms. Laura Wiens as an excellent representative of your company. Not only is she precise in her work, she is extremely knowledgeable and friendly. I felt completely at ease with her presences. Thank you.
Children Aid Society 1671 Riverside Drive E Windsor, Ontario
Dear Lice Squad,
We just wanted to send a note of thanks. Your prompt, kind, informative and friendly service took care of our head lice problem quickly and without the use of pesticides.
Since the first letter came home in JK that "a child in your child's class has headlice" I have been dreading this situation.
Instead of it being a scary or unpleasant experience, my daughter felt like she was at the spa and wanted time to turn back so she could enjoy her first treatment again!
All of the vacuuming, laundering, treatments and comb throughs were still a major inconvenience, but nothing compared to if you hadn'tcome right away.
My husband and I are both teachers so we really appreciated that N. could go right back to school.
Special Thanks to Zenia - she was great!
Our whole family's sincere thanks Carol P.
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I just want to say Thank You so much! Sharon came to our house and did an absolute fantastic job. She has a wonderful personality. She wiped away any fears and any worries that we had. We would recommend your services in a shot to anyone.
Thank you so, so much especially for coming on a holiday weekend
Gwen S.
Abbotsford, BC
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Thank you Geoff for a very informative educational night! It was well worth our PAC investment to have us all informed about these "pesky critters". Your sense of humour made for a lighthearted event. With all the information that we received, we are well equipped to keep on top of monitoring this problem yearly at our school.
Thanks for accomplishing what we asked for.
Jennifer McEwan
McMillan Elementary PAC
Abbotsford, BC
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We have been carrying the Lice Squad products in our store, Nancy's Nifty Nook, for several years now. As there seems to be an epidemic of head lice in the schools, I am glad to be able to offer my customers a high quality product such as Lice Squad distributes.
Many people come to us to buy these products and the metal comb. They are especially happy with the comb - after using the plastic combs sold in the drug store, which are ineffective. They all praise the metal comb from Lice Squad.
Thank you to Dawn and her staff for providing us with these necessary and effective products.
Nancy Young of Nancy's Nifty Nook
152 Holland St. E., Bradford, ON |
I just had my daughter treated for lice by your technician named Kathy. Her service was outstanding. My daughter's hair is African-Canadian, which is very challenging to treat for lice. I had tried everything and was at my wits end when a friend of mine recommended your service. Kathy was professional, well-informed, and she was able to comb through her tangles thoroughly with loving care. It would have been impossible for me to get rid of the lice without her help. Thank you so much!
Paula
I called yesterday morning and had a representative come in to check the family. I was relieved and over joyed at the end of the day from the help and information I received from both you and the representative. I will be spreading the word and trying to get the kids school involved in getting the service for screening, $2pp is not a lot, I would do it in a heart beat. I spend more a week/month on pizza lunch. Thanks again, Laura.
Hi Karin. We contacted you in mid October as we had been struggling with lice for almost 6 weeks. We were using Nix once a week on our oldest and going through her hair twice daily with a very bright light, washing her sheets, towels and combs daily. Each time we thought we were almost there the lice would reappear. To be honest I was sceptical about calling "the lice squad" but we were at wits end as to what to do. Lisa came over one night and went through both of my daughters hair as well as my wife's. She confirmed lice in the oldest (which we knew) and my wife's hair (which we didn't know). Lisa told us of the products or alternates but didn't try to sell us anything (which we appreciated). We purchased the concentrate and the comb and followed Lisa's direction. "Use the product once every second day for 2 weeks, put the pillows in the dryer for 20 minutes and that's it". We were still sceptical but followed her direction and I'm pleased to say that it's been almost a week since we finished the program and the lice are gone. Thanks so much and we will sure to recommend you to anyone we know with lice. Shari in Toronto.
Geoff, we cannot tell you how great it was to meet you! I have shared the story with several moms from the school…I really feel people need to get over the crazy mom syndrome that I suffered from and get educated instead. We all feel terrific and have had 2 wonderful sleeps in a row! Thank you again. Sue B. of B.C.
To all of you at Lice Squad,
THANK YOU THANK YOU THANK YOU!!!!!
I am so impressed and so very pleased with our experience using your services these past two days. I sent an email around 830 pm Sunday October 25. By 9 am the next day I had a conversation with a representative (Carolyn I think) and by 10 am I had a appointment time for 1230 that very day. Patricia Foote came to my apartment and took such good care of my daughter's beautiful curly hair I could have cried. The lice was such a nightmare and your staff made it go away.
Trish took care of the whole family, taught my ex-husband and I all we needed to know to make this nasty cycle end, and did it all in such a calm, kind, and caring manner. If you have to go through this experience, you want Trish on your team. I was so pleased with all of the information and the material she was able to leave for us to help support us over the next two weeks to get rid of these bugs. My daughters had a great time (pretended they were at the spa, divas) while Trish did what she needed to do. She was so patient with them and gentle with their hair, I really appreciated all of her efforts. The whole thing was over in two and a half hours!!! Wow. She treated the whole family and reviewed all the education, cleaned up her mess and was gone. Poof! Like Mary Poppins.
Thanks again for creating your company to help busy Moms and Dads like us. I am on the Parent Council at my girls school here in Woodstock, Ecole Ste Marguerite Bourgeoys, and we will be meeting tomorrow night. I plan to present your company and the information Trish provided me to that team to help with the reality of lice within the school. I showed the Teaching Assistant, Mme Neron, my daughter's hair yesterday morning before Trish had worked her magic. Mme said it would take her a long time but that she would work to help Karena get rid of the lice. I told her your team were coming around noon so Mme asked me to show her Karena after you had a chance to give her a treatment. Mme Neron was blown away by the difference in Karena's curly hair in just one treatment from your program. She was so impressed, and very glad she didn't have to do it, she couldn't believe how many nits you made disappear. She is glad I am sharing your information with the school. No one at the school had heard of Lice Squad and their services before. They sure know now!
Thanks again for all of the work you have done to help people deal with head lice. A nasty reality of going to school and playing with other kids..
Have a great day. We sure are.
Sincerely
Kerry Hunter |
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We cannot tell you how great it was to meet you! I have shared the story with several moms from the school…I really feel people need to get over the crazy mom syndrome that I suffered from and get educated instead. We all feel terrific and have had 2 wonderful sleeps in a row!
Thank you again. Sue |
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Just wanted to say thank you. The time and money that was spent with Cory last night was well worth it. I only wished that I had contacted your company sooner!
Kristi of Vancouver |
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We discovered your service by surfing the internet, called in desperation, and were SO HAPPY we used your service. I've spread the word to all my friends and any mothers dealing with this. It's the best money you'll ever spend for peace of mind!! Bev |
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Carol was more than helpful. I am referring to her and the LiceSquad as our Angel. As you know there is a lot of stress attached to this pesty little animal. Once again she was truly amazing and of course, if anyone I know is afffected by lice, I will be sure to tell them that you are the only people to call. Thanks again.
Vicky of Woodbridge. |
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I would like to say THANK YOU to all of you for helping and guiding me during our first outbreak of lice in our household. When I first found out that the three of us had lice, my initial reaction was panic! My sister-in-law had told me about the Lice Squad and I immediately called you. Within a day, Denise came over to our house and put me at ease and explained all the myths that go with the stigma of lice.
We are now LICE FREE and very very happy!!! Thanks again for all your compassion and patience during what would have otherwise been a very stressful time.
Mary. |
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I would like to thank "The Lice Squad" for coming to our rescue this camping season. Petra Stephens, your representative, has been a delight to work with. We have just sent 50 very happy, excited children off to camp this morning with your help.
Again thank you for helping us to help others!
Rosemary Allen, Family Services Associate
The Salvation Army, Belleville & Quinte region |
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I just wanted to pass on my thanks to Mary. She made time for us and set her needs aside to take our appointment on an emergency basis the same day I called. She was helpful encouraging and professional - and stressed that this can happen to anyone. And that she was willing and able to help us. My daughter was sent home from school yesterday as soon as she got there .The problem is affecting her school work , her self esteem and my stress level. Today she was able to go to school and pass the Head check with flying colours and get back on track with her school work. I will definitely be recommending your services - particularly Mary. I greatly appreciate her accommodating our emergency. Money well spent! I only wish I had done this much sooner. A happier Oshawa mom |
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Cori called Friday as soon as I arrived home from work and came over to my place on Sunday. She was right on time and was very pleasant, reassuring and discreet. She did a very thorough check of my hair and I was very pleased to receive the news that I did not have head lice. It was a very big relief to me. I had been pretty stressed out! Cori was able to answer a lot of my questions and I felt confident in her abililty to deal with a head lice issue. Thanks again, Geoff, for your help. I will definitely recommend your service. It is good to know your company is here in BC to call on if a problem should arise and to offer a solution without using pesticides! Anne |
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Just wanted to express my gratitude to you and your company for solving our lice problem - Cori came by last night and gave us a clean bill..my relief is more than you know and we certainly couldn't have done it without your help.
I will most definitely refer your company to friends and family and will advocate the use of your company at my daughter's school.
Thanks Again : ) M. Hut Surrey, BC |
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I cannot express to you how amazed, and truly grateful I am that I came across Lice Squad, and how well it worked out for us. We battled with lice for TWO years, and no matter what we tried, NOTHING worked! It got to the point where I nearly shaved mine and my daughters hair when, I came across Lice Squad, and decided, although pessimistic, to give them a call. They showed up less than 12 hours later, and after three hours of combing and picking, my entire family was clean and clear. Of course, we still have follow ups to do, and those will be done exactly the way we were educated to do it as I never want to deal with these critters again. Though, if they ever do pop up, I know what to do, and who to call! Thank you so much for being so patient, courteous and non-judgemental. Those were three very important factors for me, and I will forever be grateful for your wonderful, prompt and respectful services. I have passed on your name to many friends, family members and a parents site that I belong to. Thanks again! Jenn from BC |
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I appreciated the quick response I received from you. I called on Labour Day and received a call early the next morning and someone came that same afternoon. It was a blessing to have such a quick response, especially during such a hectic time for you. Thank you Sheila |
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Thank you again.... I don't know how I would have gotten through this without your company....I will be so much better prepared should this happen again. Regards, Wendy |
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I had a woman named Kim come to my home last night to check my children and myself. My youngest child was treated and picked. It was amazing that the process did not take the hours and hours that I had spent over the past month trying to deal with this issue. Kim (White) was fantastic,friendly and put my children at ease. I will be passing the good word on to family and friends about the service I received. Everything from the prompt call back from Carolyn and Kim to get service and the home visit we had was excellent. Thank You Leigh-Anne |
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We were very, very pleased with your services. As you can imagine the first time head lice enters your home it is an absolute panic! What made us panic more was that fact that our daughter Emily has the thickest curliest hair ever and there was no way we could do this alone! I called and an appointment was made. The representative was awesome!!!! What patience. We could never have done this.. NEVER! We were all checked and this is what really helped too! We were educated... I think your services are worth every penny! We purchased the comb and did the checks as advised and we got another visit a week later and Emily was louse free! Honestly we could not have done this without you. I would recommend you in a blink of an eye! You not only get rid of those pesky nips but educated us and I believe stop the spread with our home. Tina Fisher |
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You people must be angels. It is really devastating when you find out that someone or everyone in your family has head lice. There is so much stigma attached to this problem. People actually look at you differently. And try to stay away. How awful is that! My son just went through the whole ordeal, I notified the school and they chose to ignore the problem. Usually they send home a note letting other children and families know. I can tell you that it was so bad last year in my son’s class, they actually had to store their things in their own individual garbage bags daily. I certainly hope you are available when we need you next. If you have ever had lice before in your home, you certainly do not forget what they look like or how they make you feel. I appreciate your time and consideration and truly feel that you people are doing an incredible job. |
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Hello Karin
I just wanted to let you know that Anna's visit yesterday gave us renewed hope that we can beat this lice problem we could never have imagined would take over our lives. Anna was wonderful, very thorough, patient and vigilante in her systematic combing, never ever resting but focused on leaving the girls nit free. I am happy to continue the follow ups and procedures outlined so that these pesky creatures are no longer a part of our girls' lives. I would recommend you to anyone faced with lice.
Thank you for sending Anna to give us the support and guidance we are very grateful for. No offense intended, but we hope that you do not hear from us again! Thanks for your very efficient and timely help. Regards, Vilma |
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I also wanted to thank you for your web site. I have down loaded information and will pass it on the the appropriate parties at our school. I am quite upset with the way the school is handling the lice situation for they are allowing kids with nits to attend school, which in my opinion will only recycle the problem. I understand the school board is probably reponsible for this but it is so frustrating. I also found that from our lice experience that our teachers including the principle is very uneducated in regards to lice and only contributed to feelings of humiliation. I found that your web site was not only a physical help in dealing with lice but very helpful emotianally. I also contacted the Toronto contact number and purchased one of your combs for myself and one for my girlfriend. The lady I spoke to Jenny was very kind and compationate. I appreciate all you efforts and wish you all the best, keep up the great work. Joanna Wideman |
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Just wanted to express my gratitude to you and your company for solving our lice problem. Cori came by last night and gave us a clean bill...my relief is more than you know and we certainly couldn't have done it without your help.
I will most definitely refer your company to friends and family and will advocate the use of your company at my daughter's school.
Michelle H. Surrey, B.C. |
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All articles on this site ©2011 Lice Squad Canada Inc.
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